WOCOM Limited ("WOCOM Enterprise", "we", "us", or "our") operates the WOCOM Enterprise AI dialler platform at wocomenterprise.com. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform and services.
1. Information We Collect
We collect the following categories of information:
- Personal Information: Name, email address, phone number, company name, billing address, and payment details provided during account registration and use of our services.
- Usage Data: IP addresses, browser type, device information, pages visited, feature usage patterns, login timestamps, and session duration.
- Call Data: Call logs, call duration, caller ID information, call dispositions, call recordings (where enabled), AI-generated call transcripts, and campaign performance metrics.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the WOCOM Enterprise platform and its features.
- Process your transactions and manage your account and subscription.
- Power AI-driven calling features including speech recognition, text-to-speech, and automated call handling.
- Generate analytics, reports, and insights on your campaign performance.
- Communicate with you about service updates, support requests, and promotional offers.
- Detect and prevent fraud, abuse, and security threats.
- Comply with applicable legal and regulatory requirements.
3. Data Storage & Security
Your data is stored on secured servers located in Jamaica and the United States. We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit using TLS/SSL and encryption of data at rest using AES-256.
- Access controls and authentication mechanisms to restrict data access to authorised personnel.
- Regular security audits, vulnerability assessments, and system monitoring.
- Secure backups with redundancy across multiple data centres.
While we take reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
4. Call Recording & AI Processing
Our platform supports call recording and AI-powered call processing. When these features are enabled:
- Call recordings and transcripts are stored securely and accessible only to authorised users on your account.
- AI models process call audio to generate transcripts, sentiment analysis, and compliance insights.
- You are responsible for ensuring that call recording and AI processing comply with all applicable laws in your jurisdiction, including consent requirements.
- For users conducting debt collection activities, our platform is designed to support compliance with the Fair Debt Collection Practices Act (FDCPA) and the Telephone Consumer Protection Act (TCPA). However, ultimate compliance responsibility rests with the user.
5. Third-Party Services
We may share limited information with trusted third-party service providers that help us operate our platform, including:
- SIP & Telephony Providers: Call routing data is shared with SIP trunk providers to facilitate outbound and inbound calls.
- Payment Processors: Billing and payment information is processed by PCI-compliant third-party payment processors. We do not store full credit card numbers on our servers.
- Cloud Infrastructure: Data is hosted on reputable cloud platforms with their own security certifications and compliance standards.
- Analytics Services: Anonymised usage data may be shared with analytics providers to improve our platform.
We do not sell your personal information to third parties.
6. Your Rights
You have the following rights regarding your personal data:
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may request that we correct inaccurate or incomplete data.
- Deletion: You may request that we delete your personal data, subject to any legal retention obligations.
- Opt-Out: You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
- Data Portability: You may request your data in a structured, commonly used format.
To exercise any of these rights, please contact us at privacy@wocomenterprise.com. We will respond to your request within 30 days.
7. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. The types of cookies we use include:
- Essential Cookies: Required for the platform to function properly, including session management and authentication.
- Analytics Cookies: Help us understand how visitors interact with our website so we can improve the user experience.
- Preference Cookies: Remember your settings and preferences for future visits.
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our platform.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
WOCOM Limited
30-32 Red Hills Road, Suite 3A
Kingston 10, Jamaica
Email: privacy@wocomenterprise.com